Frequently Asked Questions
Below are answers to many of the common questions we receive about our products which may provide you the information you need before you contact us.
Q: Do you only sell security fasteners? Yes, we only manufacture and sell our own exclusive designs as well as Torx and Hex-Pin styles. We manufacture all of our screws, bolts, and nuts in-house at our state-of-the art facilities in Gilbert, Arizona.
Q: Is there a minimum order on Bryce security fasteners? Yes, all orders require a minimum sale of $100.00 on our stock items (Penta-Plus™, Penta-Nut™, and STYKFIT® 7). Our custom security fastener, Key-Rex® has a minimum sale of 500 to 2,500 pieces depending on the size, plus a one-time licensing fee of $500.
Q: How do I place an order with Bryce Fastener? We take orders via phone and email. Our toll-free number is (800)-558-1082 and our international number is 1-480-503-3801. Knowing the size, diameter, and length of the screw or nut you are looking for beforehand is helpful but if you don't know, no worries, we'll help you find what your looking for.
Q: I'm having issues/concerns with my Bryce Products? Can I Return them? If you're having issues with any of our screws, bolts, nuts, or bits, all it takes is a phone call or email and we'll make the effort needed to fix the problem. We accept returns and provide refunds on all products with defects or inconsistencies. For custom fastener orders, we will not refund errors (wrong size, length, diameter, style) made on the customer side but will gladly exchange them for the right fasteners.
Q: What about shipping? We mainly ship through UPS and add shipping costs at the end of your transaction. We won't charge more than the actual cost of shipping. If you have an account with another shipping provider, we will ship on your account if requested. For small orders, USPS is also an option.
Q: How long does it take to manufacture custom security fasteners? Around 2 - 6 weeks.
Q: Do you offer 2D/3D CAD files? Yes, you can download a file directly from our fastener CAD file page.
Q: Do you offer discounts to Fastener Distributors? Yes, email us for our Discount Distributor Pricing Sheet and/or request our Distributor Sample Kit.
Q: Do you have a catalog or samples for End Users? Yes, we have a catalog complete with all of our products and we're happy to send you samples of our screws, bolts, or nuts in any of our security designs to test before you purchase. Email or call to request a catalog and/or samples.
Q: There are so many types of security fasteners to choose from, so why should I choose Bryce Fastener over a cheaper kind? First off, the type of security fastener you need should be based on the value of what you're securing. If you don't care if the application gets tampered with or stolen then go with the cheaper ones. However, Bryce Fastener was the first fastener company to come up with the custom Key-Rex® idea back in 1990's. In the past 5 or 6 years we've seen other companies copy our idea. Years of research went into the design of Key-Rex® and we're confident our Patented fasteners won't be properly duplicated. You get the most bang for your buck when you choose Bryce Fasteners over other security fasteners. This is based on our high quality materials, maximum torquing ability, 100% Guarantee, and elite security that's been tested and proven effective.